General Terms and Conditions of Sale

Last updated: May 2026

These General Terms and Conditions govern the sale of package holidays, linked tourist services, and individual services offered under the brand Golf Tour Experience. Making a booking and paying the deposit implies the traveller's full, unconditional, and complete acceptance of these conditions.

1. Regulatory Framework and Definitions

The package holidays sold through this website are governed by Directive (EU) 2015/2302 and the Italian Tourism Code (Legislative Decree 79/2011, as amended by Legislative Decree 62/2018), as well as international travel conventions (e.g. the Montreal Convention on air transport).

Traveller: anyone intending to enter into a contract, entering into a contract or authorised to travel under a package travel contract.
Organiser The subject that combines and sells or offers for sale packages.
Seller the travel agency that sells or offers for sale the package holiday from the organiser.

2. Organiser and Identification Details

Golf Tour Experience is a brand of HONEY TRAVEL S.R.L., registered office at Via Francesco Melzi d’Eril 7, 20154 Milan (c/o Studio Legale Lisbona), VAT/Tax Code 04725280962, registered with the Companies Register of Milan Monza Brianza Lodi (REA no. MI – 1768617), share capital €40,000.00 fully paid up, PEC honeytravelsas@pec.it. Operational office: Via Carlo Pisacane 7, 20016 Pero (MI). Tel. +39 02 39005170.

Administrative Authorisation (Licence) n. 1529 78/05 issued by the Province of Milan (licence name: Last Second Travel).
Professional Liability Insurance Policy: no. 2526322 entered into with Europ Assistance Italia S.p.A. (Professional Indemnity for Travel Agencies and Tour Operators – Mod. 20330), limit per claim €2,100,000.00.
Official delivery booking@golftourexperience.com

3. Booking and Conclusion of Contract

The booking request shall be considered perfected and the contract concluded only when the Organiser sends the written Order Confirmation (also via e-mail) and receives payment of the advance deposit. Before the conclusion, the Traveller is provided with the standard information form (EU Information Model). Any special requests (e.g. smoking rooms, flight preferences, special menus) must be made in writing at the time of booking and will only be binding if expressly confirmed in writing by the Organiser in the order confirmation.

4. Payments, Currency, and Cancellation Penalties (Dynamic Structure)

The payment structure (deposits and balances) is directly linked to the date the booking is made and strictly follows the cancellation penalty scale detailed below.

Penalty Schedule and Payment Structure In the event of unilateral withdrawal by the Traveller, the following penalties will be applied, calculated on the total cost of the package. At the time of booking, the Traveller is required to pay a deposit equal to the minimum penalty applicable at that time:

Bookings over 60 days before departure:
- Deposit due: 30% of the total price at the time of booking.
- Balance: the remaining 70% within 30 days of departure.
- Penalty in the event of cancellation within this timeframe: 30% (forfeiture of the deposit).
Bookings from 60 to 31 days before departure:
- Deposit due: 50% of the total price at the time of booking.
- Balance: the remaining 50% within 30 days of departure.
- Penalty in the event of cancellation in this category: 50%.
Bookings from 30 to 7 days before departure (Last Minute):
- Payment due: 75% of the total price at the time of booking (to be paid in a single instalment).
- Balance: the remaining 25% within 7 days of departure.
- Penalty in the event of cancellation in this category: 75%.
Bookings from 6 days before departure up to the day itself / No-Show:
- Payment due: 100% of the total price at the time of booking.
- Penalty in the event of cancellation in this category: 100%.

Special Rules and Exemptions for Air Tickets: By way of derogation from the scale of penalties and standard advances indicated above, the provision of air transport services follows specific and mandatory rules due to the conditions imposed by the airlines:

Balance at Issuance The full amount for the air ticket portion must be paid in full and in a single transaction at the time of issuing the travel documents, regardless of the number of days remaining until departure. The Organiser will not proceed with issuing the tickets without having received the relevant payment.
Low-cost flights Flight tickets issued by low-cost airlines are non-refundable under any circumstances. Should the traveller cancel their booking, a cancellation fee of 100% applies to the flight portion of the fare from the moment of booking.
Scheduled Flights For airline tickets issued by scheduled airlines, the rules, cancellation fees, and refund conditions of the specific airfare applied (e.g., non-refundable promotional fares, flexible fares, etc.) strictly apply, which will be communicated to the Traveller during the quotation or order confirmation stage.

Important notes on Payments and Penalties

Non-Refundable Rates and Special Offers For all bookings relating to non-refundable promotional rates, special offers and dedicated promotional packages, full payment of the total amount is required at the time of booking, and a cancellation fee of 100% applies from the moment of confirmation.
Exclusion of Refunds for Health Reasons / Nature of the Tour Operator: It is explicitly stated that the Organiser (Tour Operator) is not an insurance company. Consequently, the Organiser will not issue any refunds or reimbursements, whether total or partial, in the event of cancellation by the Traveller due to personal or health reasons (including accidents, illness of themselves or family members, hospitalisation, or death). In order to protect themselves from such financial risks, it is absolutely mandatory for the Traveller to take out private travel cancellation insurance at the time of booking (see Article 12).
Outstanding Balance Non-payment of balances by the agreed dates constitutes an express termination clause. The Organiser has the right to terminate the contract, retaining sums already paid and claiming any further damages if the penalty has since moved to the next tier.
Golf Services (Special Penalties) If golf clubs apply 100% penalties to green fees paid in advance at the time of booking, the initial deposit required from the traveller will be increased by the amount necessary to cover these non-refundable costs.
Fees and Charges All prices are in Euros (€). Bank charges for international transfers (e.g. non-EU or SWIFT) or currency conversion costs are entirely and exclusively at the Traveller's expense.

5. Price and Cost Review

The prices published on the website are indicative (“from”) and based on the rates in force at the time of publication. The price of the package may be increased or decreased after the conclusion of the contract (but not in the 20 days preceding departure) only as a result of changes concerning:

The price of passenger transport (e.g. fuel cost).
The level of taxes or duties on included travel services (e.g. boarding fees, tourist taxes, tourist visas).
The exchange rates applied to the package in question.

If the price increase exceeds 81% of the total package price, the traveller is entitled to withdraw from the contract without incurring any penalties, and will receive a full refund of the amounts paid within 14 days.

6. Assignment of Contract

The Traveller may assign the contract to a third party, provided that the latter meets all the conditions for the enjoyment of the package (including requirements relating to visas, passports, health certificates and golf handicaps). The communication must be received in writing by the Organiser no later than 7 days before the start of the package. The assignor and the assignee shall be jointly and severally liable for payment of the balance of the price and any additional expenses, charges or other costs resulting from such assignment (e.g. name change fees applied by airlines or resorts).

7. Amendments by the Organiser

Minor amendments: Before departure, the Organiser reserves the right to unilaterally amend the terms of the contract (e.g., reversing the order of visits, changing a hotel to one of equal or higher category, moving tee time within reasonable limits), providing clear communication to the Traveller.

Significant changes: Should the Organiser be forced to significantly alter one of the main characteristics of the tourist services or be unable to meet specific previously accepted requests, the Traveller may:

Accept the proposed change (with a potential price adjustment if the quality is inferior).
Withdraw from the contract without penalty, obtaining a full refund of the sums paid within 14 days.

8. Traveller's Recess for Extraordinary Circumstances

(Note: The scale of standard penalties for voluntary withdrawal or health problems is entirely regulated in Article 4, to which reference is made). In the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity (e.g. wars, acts of terrorism, severe natural disasters, pandemics with declared travel bans) that have a substantial impact on the performance of the package or on passenger transport to the destination, the Traveller has the right to withdraw from the contract before the start of the package without paying any penalties, requesting a full refund of amounts paid, but without entitlement to supplementary compensation.

9. Cancellation by the Organiser

The Organiser may cancel the contract and fully refund the Traveller for any amounts paid, without being liable for additional compensation, if:

The minimum number of participants stipulated in the contract is not met, and the Organiser communicates the cancellation within the legal deadlines (20 days prior for trips over 6 days, 7 days prior for trips from 2 to 6 days, 48 hours prior for trips of less than 2 days).
The Organiser is unable to fulfil the contract due to unavoidable and extraordinary circumstances (force majeure) and communicates the cancellation before the start of the package.

10. Traveller's Obligations and International Entry Requirements

It is the sole and exclusive responsibility of the Traveller (especially if a non-EU citizen) to verify and obtain:

Individual passport with residual validity required by the destination country.
Entry visas, electronic authorisations (e.g. ESTA, ETA) and any necessary transit permits.
Health certificates, vaccinations, or mandatory medical insurance requirements requested by local authorities.

The Organiser shall not be liable in any way for missed departures, refusals at the border, or penalties arising from the irregularity of the Traveller's documents. Any costs arising from such situations shall be borne by the Traveller.

11. Specific Clause: Golf Services, Etiquette and Weather Conditions

Golf services are governed by the specific regulations of the local federation and the individual host clubs:

Tee Time and Variations Confirmed tee times are subject to the Golf Club management's final and unappealable discretion for reasons of course maintenance, local club tournaments, or internal requirements. The Organiser undertakes to promptly communicate any such changes, offering the best alternative available.
Handicap and Play Requirements: Many golf courses require a maximum permitted Handicap certificate or membership card from your affiliated Golf Federation. It is the Traveller's responsibility to verify and demonstrate possession of such requirements on site. The Golf Club management reserves the right to deny access to the course to players who do not meet these requirements or who do not comply with the Dress Code (e.g., prohibition of blue jeans, t-shirts without collars) and the Playing Etiquette (pace of play, care of the course). In such cases, no refund will be due.
Weather Conditions (Rain Check Policy) In case of bad weather, the decision to close the golf course rests solely with the Club Management. If the course is declared “closed” and play is impossible, the club's own “Rain Check” policy will apply (which may consist of a voucher or a partial refund). If the course is open but the Traveller decides not to play due to rain or wind, no refund or compensation will be due.

12. Mandatory Cancellation and Medical Insurance

In accordance with international tourism industry standards and given the non-refundable nature of most services sold (including green fees and flight levies), the Organiser will not refund any sums for cancellations due to illness or injury.

The Traveller is therefore absolutely and explicitly obliged to independently arrange, or through the Organiser, an additional “All-Risk” insurance policy against trip cancellation that covers cancellation penalties for personal medical reasons.

It is also strongly recommended that such a policy includes cover for:

On-site medical expenses, healthcare, and emergency repatriation (essential for non-EU destinations such as the USA).
Loss, damage or delay in delivery of baggage (including golf bags and sports equipment).

The Organiser may act as an intermediary for the sale of such policies; the details, deductibles and contractual conditions are solely governed by the information set provided by the issuing insurance company, to which the Traveller must directly apply in the event of a claim for illness.

13. Limitations of Liability and Indemnification

The Organiser is liable for damages caused to the Traveller due to the total or partial breach of contractually due services, whether these are performed by them directly or by third-party service providers. The limits to compensation for damages apply strictly in accordance with the provisions of the relevant International Conventions (e.g. Warsaw/Montreal Convention for air transport, Berne Convention for rail transport) and Article 43 of the Tourism Code.

Disclaimer The Organiser is not responsible for failures or damages when these are attributable to:

Caused by the Traveller themselves (e.g. late for the gate or tee time).
Made of one-third unpredictable or unavoidable character.
Unforeseen circumstances, extraordinary events, chance, or force majeure (including transport strikes, airspace closures, or extreme weather events).

14. Travel Assistance and Claims

On-the-Spot Objection Requirement: Pursuant to the regulations on package travel, the Traveller must report any lack of conformity found during the performance of the trip immediately and without undue delay, by contacting the Organiser at the support number provided in the travel documents or by email at booking@golftourexperience.com, to allow for prompt resolution of the issue.
Formal Complaints: Any formal complaints, requests for reimbursement, or price reductions must be sent by registered mail with acknowledgment of receipt, certified email (PEC), or official email within and no later than 10 working days from the return of the trip.
Assistance The Organiser provides appropriate assistance to the Traveller in difficulty, particularly by providing appropriate information regarding health services, local authorities and consular assistance, and by assisting them in making remote communications or in finding alternative travel solutions.

15. Protection in Case of Insolvency or Bankruptcy

For the Traveller's protection and to comply with international and European legal obligations, the Organiser has taken out an insurance policy to protect the Traveller in cases of insolvency or bankruptcy. This policy guarantees the refund of the price paid and the immediate repatriation of the Traveller should the trip have already begun.

Surety Bond Travel Guarantee Fund – Nobis policy no. 6006002367/B.

16. Processing of Personal Data (Privacy & GDPR)

The personal data collected will be processed in full compliance with European Regulation (EU) 2016/679 (GDPR). The data will be communicated exclusively to third-party suppliers strictly necessary for the execution of the contract (hotels, airlines, golf clubs, insurance companies), even if they are located outside the European Economic Area (EEA), ensuring adequate security standards. The full privacy policy can be viewed in the appropriate section of the website.

17. Applicable Law, Competent Jurisdiction and Online Dispute Resolution (ODR)

Applicable Law This contract shall be governed by and construed in accordance with Italian law, notwithstanding the application of mandatory consumer protection provisions applicable in the Traveller's country of residence.
Competent Forum For any civil dispute arising from the interpretation, execution, and termination of this contract, exclusive territorial jurisdiction shall lie with the Court of the Traveller's (Consumer's) place of residence or domicile, wherever situated. If the Traveller is not acting as a consumer (e.g. business travel, B2B bookings or Incentive Groups invoiced to companies), the exclusive competent Court shall be that of the Organiser's registered office (Court of Milan).
ODR Resolution In accordance with Regulation (EU) No 524/2013, travellers resident in the European Union are hereby informed that the European Commission has established an online Dispute Resolution (ODR) platform, accessible at the following address: ec.europa.eu/consumers/odr.

These general conditions are standard and global. Any particular conditions agreed in writing between the Organiser and the Traveller (e.g. within personalised quotes or order confirmations) shall prevail over this text.