FAQ
Domande Frequenti
Find answers to our most frequently asked questions here before booking a tour, so you can get the information you need straight away. If you need anything else, please contact us via the contact form.
We accept bank transfers and credit cards (Visa, Mastercard, American Express). For golf packages, we require a 30% deposit upon confirmation and the balance 30 days before departure.
We are registered with the Travel Guarantee Fund (Certificate A/69.554/01/2017) as required by Article 50 of the Tourism Code. All packages are covered by our Allianz Public Liability insurance (No. 112367646). Upon request, we can provide customised travel and cancellation insurance.
Registered office in Milan, at Via V Maggio 1. We operate throughout Italy and worldwide remotely. Assistance during your trip is always remote via telephone and WhatsApp, 24/7, in multiple languages.
Telephone +39 02 39005170, email booking@golftourexperience.com, or fill in the form on the Contact Us page. We will respond within 24 working hours.
Refund conditions depend on the package and the timing of cancellation. They are detailed in our Terms and Conditions. We recommend always taking out travel insurance with cancellation cover (which we provide on request).
No age limit. Children are welcome and we can organise dedicated activities (junior golf lessons, family-friendly programmes). For those under 18, the presence of a parent or guardian is required.
All hotels selected for our packages offer free Wi-Fi in rooms and common areas. For those travelling on business as well, we verify the quality of the connection before booking.
Over 25 years of experience in travel, exclusive specialisation in golf tourism, network of firsthand DMCs and suppliers in destinations, tailor-made packages without intermediaries, transparent final prices, 24/7 assistance in Italian during your trip. We are members of IAGTO (International Association of Golf Tour Operators).